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Product Description
The Phone Book : Breakthrough Neurolinguistic Phone Skills for Profit and Enlightenment (9781555520113): Richard A. Zarro, Peter Blum, Lori Stephens: Books. The telephone. We love it and we hate it. It can drive us crazy at the office or bring us a sense of comfort when we are lonely. In a unique approach to enhancing phone skills Richard Zarro and Peter Blum have written The Phone Book. Unlike some of the cold just the facts techniques found in most business books, The Phone Book is presented with humor and insight. As the authors point out early in the book- the telephone is taken for granted and yet few of us appreciate this little miracle that is part of our everyday activities. We can contact our neighbor across the street or call to the other side of the planet....Since this book was recently picked up by AT&T for it's employees, I think the quality of the information speaks for itself. If you wish to enhance your professional business skills or just want to reach out and touch someone then don't hesitate to order the book and the supporting cassette tape. -- Chicago's Innerquest Magazine, Bruce Felts November, 1991
Shipping Weight: 2 pounds
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