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Product Description
Quiet Leadership: Six Steps to Transforming Performance at Work (9780060835910): David Rock: Books. A leader's job should be to help people make their own connections, Rock asserts—a commonsense message he overcomplicates in this guide for executives and managers who want to improve employee performance. Rock, CEO of Results Coaching System, strives to legitimize his methodology with neuroscience, acronyms and catchphrases and gratuitous, Powerpointesque illustrations. But his writing style conflicts with his advice—keep it succinct and focused. Promising that his approach saves time and creates energy, he details his six steps: Think About Thinking (let people think things through without telling them what to do, while remaining solutions-focused); Listen for Potential (be a sounding board for employees); Speak with Intent (clarify and streamline conversation); Dance Toward Insight (communicate in ways that promote other people's insights); CREATE New Thinking (which stands for Current Reality, Explore Alternatives and Tap Their Energy, an acronym about helping people turn their insights into habits); and, finally, Follow Up to ensure ongoing improved performance. Rock also explains how to apply the steps to problem solving, decision making and giving feedback. Perhaps Rock conveys his strategies more effectively in a seminar setting, but for busy executives, this guide (after Personal Best) is more likely to generate frustration than an 'aha' moment. (Apr.) Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
Shipping Weight: 2 pounds
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