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Human Competence: Engineering Worthy Performance (Essential Knowledge Resource) (9780787996154): Thomas F. Gilbert: Books. Human Competence is a must read for anyone wishing to become a true performance improvement professional. by Peter Dean -- International Society for Performance Improvement www.ispi.orgHuman Competence stands out not just as a tribute to Dr. Gilbert's genius, but also as the best single source of ideas about Performance Technology. It is a must-have for anyone serious about changing the performance of individuals or organizations. -- Dick Lincoln, Centers for Disease Control

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