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Great on the Job: What to Say, How to Say It. The Secrets of Getting Ahead. (9780312641467): Jodi Glickman: Books. From BooklistThis is a primer for junior execs and those just entering or reentering the workforce and a refresher for career-switchers and people who've encountered barriers on the job. It's about people skills, and it's amazing that no one's identified and solved its issues before. Communications consultant Glickman, a former Peace Corps volunteer and Wall Street banker, tells and shows how to manage common workplace situations, from greeting and prioritizing to asking for help and managing a crisis, in easy-to-master ways. Most important is the foundation Glickman suggests of four emotions that underscore winning communications: namely, generosity, initiative, forward momentum, and transparency. Each chapter tackles a positive or negative event, outlines variations of it, introduces action steps (usually three) for meeting it, and details responses for success. Troubleshooting, discussed in the form of questions and answers, ends each section. A simple, straightforward handbook for saying and doing the right things at work.—Barbara Jacobs Praise for GREAT ON THE JOB:“Great On The Job is practical, clever and thoughtfully presented. My professional life has given me a birds-eye view of the negative effects of under-honed “soft-skills.” In Great On The Job, Jodi shows a rich understanding of how basic communications can make or break business relationships and careers. This book, with its wide variety of common scenarios and suggestions, is a must-have resource for professionals who understand that success always depends upon quality communications.”—Dean Joseph Thomas, Johnson Graduate School of Management, Cornell UniversityIf you want to improve your communication skills, this is the book for you. Jodi Glickman tackles the most common difficulties in business communication with real-world examples of what to say—and how to say it. Her three-step models are highly efficient tools that improve effectiveness, inspire confidence, and enhance careers.—William J. White, Former Chairman and CEO, Bell & HowellGreat on the Job is the answer to building credibility at work.  Rather than offering up generalized advice, this engaging guidebook delivers precise mechanics for communicating persuasively.  Glickman, a trusted advisor and communications expert, imparts her own hard won business lessons to help you maneuver through those sticky, hard-to-navigate situations with savvy.”—Selena Rezvani, columnist for The Washington Post and author of The Next Generation of Women Leaders: What You Need to Lead but Won’t Learn in Business School“We live in a technology-driven world that often makes interpersonal communication unnecessary. Yet, if you want to inspire people and experience real success in your career – you have to step away from the computer and learn to lead face-to-face. What I love about Jodi’s approach is that she believes – as I do – that communication is not a “soft” skill at all. It’s a hard skill that can be taught, and she’s the expert to do it.”—Emily Bennington, author of Effective Immediately: How to Fit In, Stand Out, and Move Up at Your First Real JobJodi Glickman leverages her success in business school, finance, and entrepreneurship to teach readers, step by step, how to achieve desired results in any workplace conversation.  Great on the Job's approach of turning effective communication from a soft skill that you either have or you don't, to a hard skill that can be practiced and mastered by anyone, is sheer brilliance.—Alexandra Levit, nationally syndicated business columnist and author of New Job, New You. Jodi Glickman is the founder of Great on the Job, LLC. She previously worked in the investment banking division at Goldman Sachs and was a policy analyst at the Environmental Protection Agency. She holds a B.S. in Social Policy from Northwestern University and an M.B.A. from the Johnson Graduate School of Management at Cornell University.

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