Product Description
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) (9780814407653): Performance Research Associates: Books. For workers routinely called on to fix what's broken, find what's lost and soothe the irate, this book is indispensable. -- Bizlife, Greensboro, NC, March 2003With fresh batches of lively anecdotes, examples from the service trenches,uplifting pep tals and aptivating cartoons by John Bush. -- The Executive Issue
Shipping Weight: 2 pounds
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