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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (9780071771320): Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler: Books. Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.www.vitalsmarts.com

Shipping Weight: 2 pounds

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