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Product Description
Communicate with Confidence, Revised and Expanded Edition: How to Say it Right the First Time and Every Time (9780071770132): Dianna Booher: Books. A very prolific communications consultant, Booher now lists more than 25 books, audiocassettes, and videos on her credentials. The latest is a compilation of 1,042 tips, all with explanations, directed toward better governance with words, both written and oral. In fact, language of all kinds, from appropriate body language to the effective use of silence, is her passion; she divides her counsel into 23 sections, ranging from small talk and gender communications to the best ways to criticize, apologize, and negotiate. Among her tips, borrowed from psychologists, sociologists, and communications experts: set agendas for meetings, personalize your greetings, hear silence as it's intended, and dig for unspoken reservations. Not intended as an easy read, since the lists tend to blur at times, this presents some quick answers for beginning and middle managers wondering, How do I handle this situation? Barbara Jacobs
Shipping Weight: 2 pounds
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