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Business Communication: Process and Product (Book Only) (9780538466264): Mary Ellen Guffey, Dana Loewy: Books. Chapter 7 is a superb addition to Dr. Guffey's text. I have never been disappointed in Dr. Guffey's textbooks or materials in the past, and she certainly has done an outstanding job of addressing electronic communication technologies in this chapter. - Virginia Hemby, Middle Tennessee State UniversityGuffey does an excellent job updating the area of business communication. It is by far the most current approach to communication that I have seen to date. One of the greatest strengths Guffey brings to the marketplace is the currency of information as well as the activities. - Julie Indvik, California State University - Chico

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