FAQ / Delivery Info

How the Order Process Works

 

 


 

 

How can I check the status of my order?

Generally, I send an email indicating when the order has been processed. Also, you can check your email for tracking updates. However, if you do not receive an email indicating such information, you can contact me at optasia_mail@yahoo.com.

 


Can I cancel my order?

Due to our efforts of getting orders quickly fulfilled, we generally can not stop an order that has already been given to us. To see if your order can be canceled, contact me at optasia_mail@yahoo.com and I will check into it for you.

 


Do you import your product?

No. We obtain our product from authorized American companies within the United States. The name TitanicImports.com is just a play on words. I figured you probably would not forget our name if you saw it!

 


Can I change my shipping method?

As is the case with the above scenerio, once we receive the order we often process it quickly. In some cases, we will be able to change the address for you. Just email me here and tell me which order you would like to change the address on and give the correct address and I will do my best to change it. However, in some cases, it maybe too late to change the address.

 


How can I track my package?

With most all shipments we obtain a tracking number and insurance for your package and will be able to give you such tracking when you contact us for it. However, in some cases, your order may not have tracking, particularly if it is a smaller or cheaper item. In either case, contact me PH:450-546-7835 or at optasia_mail@yahoo.com and I will write you back with such an answer. Sometimes, I will have to ask by email or phone one of my warehouse sources and then get back with you, so give me a couple days to relay the information to you.

 


What is your return policy?

Please note that our return policy is a 30 day money back guarantee. Where, if you return the item in the same condition in which it left, within 30 days time, we will grant you a full refund of the purchase price. If the item has been damaged by the shipment carrier, we can put in a claims request for you to retrieve the lost damage value of the item. If you have damaged the item, we suggest you look into the warranty, if included, with the item to obtain a replacement or fix. In a few cases, there may be a 10% restocking fee applied, if there is wear and tear on the item, etc.

 


Are all of your items brand new?

Generally, the items sold on our website are all in brand new condition. In rare cases, such as a discontinued item, there is the potential of them being refurbished, or like new. The item will be indicated as such. For instance, an item that was discontinued in 2009, it is next to impossible to find the item in new condition anywhere, as all the stores have depleted their stock. However, as long as the item is a recent item that is being sold regularly in stores, it will be in new condition.

 


Can I purchase a bulk order?

Depending on the item and how many we have available, we can make a customer price, with discounts for you, even wholesale pricing. Contact me at optasia_mail@yahoo.com and I will get back to you with a quote on pricing we have for your custom or bulk order.

 


How much is shipping cost and how long does it take?

The shipping cost can be found on any product item page, unless it is an overweight or oversized item. In that case, you can contact me here at optasia_mail@yahoo.com, and I can get you a price quote. Regarding shipping times, generally we ship standard mail, so we do not do expediated or express mail.

 


What forms of payment do you accept?

On any product page, you will find Google Checkout or Dwolla as our standard form of payment. On a select few items, we take check also (it will be labeled as a button on the page, if this option is available). Just contact me at optasia_mail@yahoo.com and I can give you a invoice and directions on how to pay.

 


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